FAQs


1. What is the difference between the two types of Unimatics you offer (Gas and Electric)?

When the Unimatic was invented and made, back in the 1960s, there were two types of stoves: an electric range and a gas powered range. The difference between the way the heat sources function was taken into consideration in pot construction (i.e. electric heat is intermittent and hotter, while gas heat is constant and less hot). Note: the Unimatic for the electric stove does NOT mean that it's an electric, plug-in type coffee pot for a countertop. Unimatics are wireless and are intended to sit atop your stove. Our pots have been designed with the specific heat source in mind to optimize their efficiency. Although they can be used interchangeably on a different stove type, but we don't recommend this is done long term, only for one-off occasions (normally for when people go traveling or visit friends and family, etc). The only difference you might see when this is done is a difference in heat / perk time, but it won't impact how delightful your coffee is. If you don't know which model to adopt, we always recommend going with the gas - as they are slightly more versatile. Both make the perfect cup of coffee :) 

2. Does the Unimatic work on Induction stoves?

This is something we are currently researching, as they did not exist when the Unimatic was created. There is a heat plate on the bottom of the pot that is made of the correct material for induction to be compatible, however there is a slight detail that makes us unsure that it is optimized for that type of stove. You see, when you turn the pot over, there is a lip around the outside of the pot that precludes the flat bottom from touching the surface below - it’s only a centimetre or two, but from our preliminary research, we believe that the bottom needs to be fully touching the stovetop plate on an induction stove. 

We did have a lovely woman purchase pots for her children (at least one of whom had an induction stove top) and we have not heard any bad news from her!  

3. Do you ship Internationally?

We do!  We ship all across the world and have Unimatics in homes in over 28 countries!

Unfortunately we don't have any control over customs or import charges and cannot predict what they may be as customs policies vary widely. We recommend you contacting your local customs office for more advice.

4. How do I clean my Unimatic?

We recommend simply using soap and water and a soft sponge. Please do not put it in a dishwasher! We've also heard that Barkeeper's Friend is a great product to use to keep your Unimatic shiny! If you’d prefer to not lose the mirror finish, note that Brillo and other harder types of sponges do scratch the surface. If you do use Brillo or a scrubber sponge or brush (i.e. something that isn't completely soft), the surface luster will fade into (what we think is a beautiful) patina. It is a personal choice as some people prefer to keep the shine but others prefer to see the more worn patina as it shows how much it is loved!

5. What is the Unimatic made of?
The pot itself is made of aluminum. There is a whole science lesson behind the reasoning, but the short version is that it is the best conductor of heat and since the water inside never gets to the boiling point (due to the way it was designed to function), the very specific heat transfer plug on the bottom of the pot regulates the temperature inside to make sure it brews perfectly. The insides (stem, basket, etc.) are made of stainless steel.
6. Do you have any brewing tips?
Yes, of course! Here are some to start with, but you can always get in touch for more advice if you need it. (Also, here's our Instructions for Use page that includes a video of us making coffee in the Unimatic). 
  1. The water should always be filled up to the line in the pot, you shouldn't need less water than this for the optimal taste.
  2. You can amend the amount of coffee you add, this bit is completely up to you.  If it helps, we always add enough to just below the little dimples in the basket in the center stem.
  3. It's also important to not 'tamp' the coffee down and pack it in like for espresso, it needs to be loose so that the water can drip through readily. 
  4. If there's too much coffee or if it's too coarse the water may not be getting through properly.  If you're grinding your own coffee, we recommend a setting of may be a 7 or 8 (out of ten) works well.
  5. If your coffee is light, or doesn't seem to be perking perfectly, drop us a note! There are only a couple things that it could be and they're easily remedied! :) 

If you have any other questions, please drop us an email at ciao@caffeunimatic.com

Want to try our coffee for free?
Let us send you a unique code to use in your order!

What the Unimatic family is saying…

When my husband and I finally received and opened the box with the Unimatic inside and I saw your personalized note, it brought tears to my eyes to know that we actually had in our hands part of your family's history. Thank you for letting us be a part of it!!

- Terry, family member of Unimatic #288

Thank you dearest Elisabeth for being the much needed catalyst for change. For sharing your remedy for our home life that has been suspended after much trial and trauma. We laughed, shared, marveled and lingered the table discussing your father’s creation. We spent time together as a family, enjoying the newness of what is usually the mundane. Creating your shared legacy... a cup of coffee. The Unimatic made our house a home... long gone are the quick days of the Keurig or nearest coffee shop. We look forward to spending tomorrow morning with Brunetta.

- Monica, family member of Unimatic #329

"Thank you so much, I happened to see the program on Netflix called Coffee for All. As you refer to my net coffee pot as a "her" she will be appropriately named "Grace" after my grandmother who gave me my first percolator coffee pot at the age of 18. Now as I brew coffee in the mornings I will think of my grandparents more often."

- Joe, family member of Unimatic #392

"I am truly happy with the Unimatic. A perfect cup of coffee and the story that goes with it even makes it more enjoyable."

- David, family member of Unimatic #418

Coffee has this magic of uniting people. In a world so digital, individualistic, I believe Elisabeth does an extra-ordinary job to reconnect the people we love the most. I could not fail remember the excitement and the happiness of receiving in NYC my Unimatic pot directly from the hands of my dear friend Elisabeth. An unforgettable day!

- Zeca, family member of Unimatic #443

I received this Unimatic as a gift yesterday and I am just tickled! The coffee is amazing and so very worth the wait. I love your story; keep on doing what you are doing - we all need an incentive to slow down.

- Hope, family member of Unimatic #526

I'm not functional until I've had my coffee, so I love coming out to the kitchen and seeing her on the stove! We now have our brave conversations, as we always have, with music playing in the background and the most delicious coffee we've ever tasted.

- Peg, family member of Unimatic #534

I love my Unimatic coffee pot. I love the fragrance of fresh perked coffee. it reminds me of the mornings when my grandmother made coffee. When I read about the Unimatic coffee pot I just had to have it. The aroma of fresh perked coffee in my apartment is wonderful and relaxing. The coffee that I ordered with it is also delicious. I keep my coffee pot on the stove, ready for the next day.!!

- Luisa, family member of Unimatic #603

We are so very happy for the Unimatic that we received yesterday :) This morning my wife bicycled to the local bakery for some croissants, meanwhile I cleaned the Unimatic and prepared for our morning coffee :) The coffee was outstanding and we simply love the Unimatic! We had a good long chat and enjoyed our coffee and croissant outside.

- Sturla, family member of Unimatic #625

I have to say I was emotional when I opened the box and unwrapped the Unimatic. My love of coffee comes from my Mom and Neapolitan grandmother. My fondest memories were in the summer and my parents liked to sit outside in the backyard talking after dinner and I would make coffee for all using that coffee pot. My Italian grandma loved afternoon coffee with anisette, and having coffee when visiting was a time to gather and chat. I hope I can persuade my daughter to slow down and enjoy a cup of Caffè Unimatic with me, she does love coffee.

- Madeleine, family member of Unimatic #630

My husband and I tried the San Pietro Brunetta and it was love at first sip and absolutely the best coffee that we have ever tasted. We can't wait for more...

- Christine, family member

Your Brunetta blend is a delight to the pallet! It is truly a different taste than an American coffee blend...roasting slow makes a better cup using the Unimatic in my opinion. Having the Unimatic with the Brunetta blend has made our mornings more pleasurable than ever....the coffee is rich with flavor as well as the conversation it stimulates while we slowly drink the pot. Thank you for creating the environment for an awesome morning to take place!

- Kimberly, family member of Unimatic #644

Breakfast is my favorite meal of the day and making coffee in my new Caffè Unimatic pot is the highlight of my meal-making ritual. Lingering over that mug of coffee while I work at my computer seems to “ground” me for the day. So far, I’ve only tried your San Pietro Brunetta blend (which I ❤️!) but I look forward to enjoying your Roma Bionda and Milano Mora blends, too. The big question is, is it ok to have more than one favorite?!

- Maria, family member of Unimatic #647

First of all I love, love my Unimatic! I first saw you on the Netflix documentary and fell in love with your story. I have a very similar coffee connection with my grandparents and I started drinking coffee with my grandma when I was about 5. I love the connection you make with your customers! I ordered my Unimatic and had it delivered to my best friends house to ensure it’s safe arrival. We seasoned it, made a couple of pots and tried different coffees with it. By the time we were done my friends ordered one for themselves!

- Ami, family member of Unimatic #649

I am blown away but honestly my intuition was right and I am not surprised. All the coffees are divine, and the coffee pot makes breathtaking brews.

- Alex, family member of Unimatic #656

I have never tasted or smelled coffee like this before. Even in Italy, I never had such an amazing cup of coffee as this one. Until now, my best cup ever was at Glile in Florence and they have been making coffee for hundreds of years. :+) I’ve been roasting my own coffee for 10 years as I couldn’t find a decent coffee. Now I am questioning my hard earn roasting skills!

- Jeff, family member of Unimatic #670

My wife & I have been thoroughly enjoying our Unimatic percolator. We never thought we would revert back to a method of coffee-making that seemed outdated, but we must say the taste of the coffee from the Unimatic is much smoother and more flavorful. No more bitter coffee for us! The Unimatic has become part of our morning ritual and we are enjoying every cup.

- Manny, family member of Unimatic #674

She arrived yesterday afternoon. We carefully unwrapped her packing and set her up to ‘season’ her, to then prepare her for her inaugural pot of coffee. She’s absolutely beautiful and we’re thrilled to be part of the Unimatic Coffee family. Thank you for the prompt shipment, great communication and, of course, the wonderful coffee!!!!

- Dorothy, family member of Unimatic #676

My Unimatic is my favorite thing I have bought in a long time. It is absolutely beautiful and brings me joy. I love the sound of the perk, I love how beautiful it looks on my table and it makes great coffee!! I love it!❤️ I speak Italian, have traveled to Italy Many times and have many friends in Italy. Every time I use it, I slow down, enjoy the conversation and feel like I’m in Italy!

- Shannon, family member of Unimatic #689

I must say, I love my Unimatic. The coffee is so pure, no burned taste, just perfection. I am the only caffeine consumer in our home which creates leftover coffee in the pot. I let it cool down and pour the remainder into a Mason jar and then straight into the fridge. Later in the day or the next morning I reheat a cup of it in the microwave and am good to go. Aesthetically, the pot looks nice sitting on the kitchen counter awaiting its next trip to the stovetop. So....A+++ on the Unimatic! Your father created a great percolator that solved the problem of over brewing. Also, the opening and unpacking of the box upon arrival was like Christmas morning! So much fun. You have done a brilliant job by including so much joy with the arrival of the Unimatic at one’s home.

- Jack, family member of Unimatic #703

First when I opened the package it was beautiful and I could tell just from that, how you value your product. Presentation does count and yours was perfect! I have been drinking coffee for years and I really thought that I knew what coffee tastes like. But sometimes in your life, you have a ""WOW"" experience that you will never forget. The first cup from the Unimatic was the FIRST TIME I ever tasted coffee!!! I really mean it! It was sooooo smooth and flavorful. I don't remember how I found your product but I equate that to finding a gold nugget amid a ton of rocks!! What a find...

- Robert, family member of Unimatic #708

From the moment I decided to purchase a Unimatic, even before watching the Netflix special, I had a feeling that this was more than “just a coffee pot.” The whole experience, from the website to the TED talk, to watching “Coffee for All,” to your Instagram, to the service I’ve received from your office....it has all been wonderful.

- Stephanie, family member of Unimatic #714